Overview

At Rahima Enterprise, we value your satisfaction and strive to provide high-quality furniture and excellent service. This Refund and Returns Policy outlines the terms and conditions for refunds, returns, and exchanges. By purchasing from us, you agree to the following terms.

1. Advance Payment Policy

a. Custom-Made Furniture:

  • Customers must pay at least 30% of the total price as an advance for custom-made furniture.
  • This advance is non-refundable once production begins, as materials and labor are allocated specifically for your order.

b. Ready-Made Furniture (In Stock):

  • A minimum token payment is required to reserve or purchase ready-made furniture.

2. Return Policy

We accept returns only under the following conditions:

a. Manufacturing Defects:

  • If the product has a manufacturing defect, you may return it within 3 working days of delivery.
  • Returned products must be unused, in their original condition, and accompanied by proof of purchase.

b. Non-Eligible Returns:

  • Returns will not be accepted for changes of mind, personal preferences, or minor variations in color or texture due to the nature of natural materials.

3. Model Change Policy

a. Request Timeline:

  • If you wish to change the model of your furniture (custom or ready-made), you must notify us within 7 days of placing the order.

b. Compensation for Model Changes:

  • A compensation fee will apply to cover additional costs such as material adjustments, labor, or design changes. The fee will vary based on the extent of the changes requested.

4. Refund Policy

a. Manufacturing Defects:

  • For products returned due to manufacturing defects, we will repair, replace, or refund the item, depending on the situation.

b. Non-Refundable Items:

  • Custom-made furniture advances, token money, and compensation fees for model changes are non-refundable.
  • Refunds will not be provided for reasons other than those stated in this policy.

5. Steps for Returns and Model Changes

a. Reporting a Return:

  • Contact us at [Insert Contact Information] within the specified timeframe for returns or model changes.
  • Provide detailed information, including order number, proof of purchase, and photographs (for manufacturing defects).

b. Assessment and Resolution:

  • Our team will assess your request and provide a resolution within 7 working days of receiving all necessary details.

6. Additional Terms

  • All returned items are subject to inspection. If the product is found to have been used, damaged by the customer, or altered, the return or refund request will be denied.
  • Refunds, where applicable, will be processed within 14 working days after approval and will be credited to the original payment method.

7. Contact Us

For questions or assistance regarding our Refund and Returns Policy, please contact us:

Rahima Enterprise
Address: Road: 32, Rupnagar Residential Area, Mirpur: 7, Dhaka: 1216.
Email: info@rahimaenterprise.com
Phone: 01901090670, 01901090671.